Frequently Asked Questions
Everything you need to know about shopping with Fantastshop for your home sanctuary.
What is the typical shipping timeframe for furniture and home decor?
Most home decor items are processed within 1-2 business days and delivered within 5-7 days. Larger furniture pieces may require specialized freight handling and can take 2-3 weeks for delivery.
Do you offer white-glove delivery and assembly services?
Yes, we offer white-glove service for select furniture collections. This includes room-of-choice delivery, professional assembly, and removal of all packaging materials for a flat fee.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. If a product doesn't fit your aesthetic or space, you can return it in its original packaging. Please note that custom-made furniture is final sale.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Fantastshop account to view real-time updates on your shipment's progress.
Are your materials sustainably sourced and eco-friendly?
At Fantastshop, we prioritize quality and ethics. Many of our wooden pieces are FSC-certified, and our textile collections often feature organic cotton and recycled fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.